Shipping policy

 

Pouff ships within Canada only.

Processing time

Orders ship every Friday. Orders placed after our weekly cutoff will go out the following Friday.

If a product in your order is out of stock or on backorder, we will email you before shipping. You can choose to have us hold your full order until the missing item is back in stock, or we can ship what's available and refund the rest.

Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Shipping costs and estimated delivery timeframes are shown at checkout before you complete your purchase.

Delayed or lost packages

Once your order is picked up by the carrier, delivery is out of our hands. If your tracking shows no movement for an extended period, or your package is marked delivered but you haven't received it, email us at hey@pouff.world with your order number and we'll help you file a claim with the carrier. We are not responsible for packages lost, delayed, or stolen after they've been handed to the carrier.

Address accuracy

Please double check your shipping address at checkout, including postal code and unit number. Pouff is not responsible for packages delayed or lost due to an incorrect address entered at checkout. If a package is returned to us because of an address error, reshipping will come with an additional shipping charge.

Questions

Email us at hey@pouff.world and we'll sort it out.